Welcome to the Zainé FAQ page! We're here to answer your questions about our authentic Korean skincare products, ordering, shipping, and more. Zainé is proudly owned by Verticals Commerce and Trading FZ-LLC, operating out of Dubai and registered in Ras Al Khaimah Economic Zone (RAKEZ).
About Our Products
What types of skincare products do you offer?
We offer a carefully selected range of Korean skincare, including cleansers, sun protection, serums, toners, masks, treatments, and boosters. We focus on bringing you high-quality, effective products.
Are your products authentic?
Absolutely. We source directly from official brands and authorized distributors.
How do I choose the right products for my skin?
While we don't have a specific quiz, each product page has detailed descriptions and ingredient lists to help you decide. If you need more guidance, feel free to reach out to our customer support.
Ordering & Payments
How do I place an order?
Simply browse our selection, add your desired items to your cart, and follow the checkout steps. It's quick and easy!
What payment methods do you accept?
We accept Credit Cards (Visa, Mastercard), Apple Pay, and Tabby (allowing you to split your payment into 4 or more installments). Your payment information is always secure with us.
Can I pay with cash on delivery?
No, we currently do not offer cash on delivery.
Can I modify or cancel my order?
We process orders very quickly. If you need to make changes or cancel, please contact our customer support immediately. We'll do our best to help before your order ships.
Shipping & Delivery
Where do you deliver?
We offer delivery across the entire UAE.
What are your shipping options and costs?
We provide standard same or next-day delivery across the UAE. For customers in Dubai, we also offer an exclusive 4-hour express delivery option for an additional fee. Free standard delivery is available on orders over 150 AED. For more details on shipping, please visit our Shipping Policy page.
How long will it take to receive my order?
For standard delivery across the UAE, you can expect your order to arrive on the same or next business day. If you opt for express delivery in Dubai, your order will be delivered within 4 hours.
How can I track my order?
Once your order has been shipped, a tracking link will be sent to you via mobile or email, allowing you to monitor its progress.
Returns & Exchanges
What's your return policy?
Your satisfaction is important to us. For full details on returns and exchanges, including eligibility and how to initiate a return, please visit our dedicated Returns and Refunds Policy page.
What if my order arrives damaged?
If your products arrive damaged, please contact our customer support right away with photos of the damage. We'll assist you promptly.
Contact Us
How can I contact customer support? If you have any other questions, please don't hesitate to reach out! Visit our Contact Us page to get in touch with our customer support team. We're here to help!