Refund policy

Return and Refund Policy:
1. General
This policy applies to purchases made on Zaine.ae within the UAE.
Returns and refunds are subject to these terms.

2. Eligibility
Items must be returned within 30 days of delivery.
Items must be sealed, unused, undamaged, and in original packaging.
Proof of purchase (order number, receipt) is required.
Certain items (e.g., personalized goods, hygiene products) may be non-returnable.

3. Return Process
Contact us at cs [AT] Zaine.ae to initiate a return.
Provide your order number and reason for return.
We will provide return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds
Refunds will be issued to the original payment method.
Refunds will be processed after we receive and inspect the returned item.
Refunds may exclude original shipping costs.
Refund processing time: within 7 business days and may take additional time depending on payment methods and your bank processing time.

5. Defective or Incorrect Items
Report defective or incorrect items within 30 days of delivery.
Provide photos and details of the issue.
We will provide a prepaid return label or arrange a pickup.
We will offer a replacement or full refund, including shipping costs.

6. Cancellations
Order cancellations are allowed before shipment.
Contact us at cs [AT] Zaine.ae to cancel an order.
Refunds for cancelled orders will be processed within 7 business days.

7. Legal Compliance
This policy complies with UAE Federal Laws on Consumer Protection.
We reserve the right to modify this policy without notice.