Shipping policy
1. Shipping Destinations
We currently offer shipping within the United Arab Emirates only.
2. Shipping Costs
Shipping costs will be calculated at checkout based on your order weight and destination. You will be able to view the shipping costs before completing your purchase.
3. Delivery Times
Express delivery is available in Dubai only, For express delivery orders must be placed before 4 pm.
For standard delivery we aim to deliver your order within 1 to 2 business days after processing.
Delivery times may vary depending on your location within the UAE, remote areas may take up to 1 week for delivery.
Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as public holidays or unforeseen logistical issues.
List of remote and out of zones areas (We don't deliver to out of zones areas):
| Emirate | Area name | Out of Zone | Remote Area |
| Abu Dhabi | Abu al abyad | Yes | |
| Abu Dhabi | Al Gharbia | Yes | |
| Abu Dhabi | Al Hamariya | Yes | |
| Abu Dhabi | Al Hamra | Yes | |
| Abu Dhabi | Al Mirfa | Yes | |
| Abu Dhabi | Al Ruwais | Yes | |
| Abu Dhabi | Ash | Yes | |
| Abu Dhabi | Al Ridem | Yes | |
| Abu Dhabi | Bairimayd island | Yes | |
| Abu Dhabi | Balghelam island | Yes | |
| Abu Dhabi | Barakah | Yes | |
| Abu Dhabi | Al Weheil Island | Yes | |
| Abu Dhabi | Ramhan Island | Yes | |
| Abu Dhabi | Ras Ghurab Island | Yes | |
| Abu Dhabi | Zeraa Island | Yes | |
| Abu Dhabi | Dalma island | Yes | |
| Abu Dhabi | Desert villages | Yes | |
| Abu Dhabi | Ghayathi | Yes | |
| Abu Dhabi | Ghantoot | Yes | |
| Abu Dhabi | Liwa | Yes | |
| Abu Dhabi | Lulu island | Yes | |
| Abu Dhabi | Khasbat Al Reem Island | Yes | |
| Abu Dhabi | Madinat Zayed | Yes | |
| Abu Dhabi | Sir baniyas | Yes | |
| Abu Dhabi | Tarif junction | Yes | |
| Abu Dhabi | Zayed city (Western region) | Yes | |
| Abu Dhabi | Abu qrayn | Yes | |
| Abu Dhabi | Al 'azeeziyyah | Yes | |
| Abu Dhabi | Al asheesh | Yes | |
| Abu Dhabi | Al khidayrah | Yes | |
| Abu Dhabi | Al muqatra | Yes | |
| Abu Dhabi | Al selmiyyah | Yes | |
| Abu Dhabi | Al taweelah | Yes | |
| Abu Dhabi | Al zarraf | Yes | |
| Abu Dhabi | Delma | Yes | |
| Abu Dhabi | Dihan | Yes | |
| Abu Dhabi | Gheweifat | Yes | |
| Abu Dhabi | Ghiyathi | Yes | |
| Abu Dhabi | Habshan | Yes | |
| Abu Dhabi | Hamim | Yes | |
| Abu Dhabi | Jabal Al Dhanah | Yes | |
| Abu Dhabi | Jazeerat abu al abyad | Yes | |
| Abu Dhabi | Jazeerat al halah | Yes | |
| Abu Dhabi | Bida Al Mutawaa | Yes | |
| Abu Dhabi | Jazeerat al sammaliyyah | Yes | |
| Abu Dhabi | Jazeerat bu kshayshah | Yes | |
| Abu Dhabi | Kayyam | Yes | |
| Abu Dhabi | Liwa region | Yes | |
| Abu Dhabi | Milaysah | Yes | |
| Abu Dhabi | Mkhayriz | Yes | |
| Abu Dhabi | Moreeb hills | Yes | |
| Abu Dhabi | Nad Al Sheba, Al Gharbia | Yes | |
| Abu Dhabi | New Port City | Yes | |
| Abu Dhabi | Qareen al aish | Yes | |
| Abu Dhabi | Qirqishan | Yes | |
| Abu Dhabi | Ras ghumeis | Yes | |
| Abu Dhabi | Ras mshayrib | Yes | |
| Abu Dhabi | Sabkhah | Yes | |
| Abu Dhabi | Sabkhat matti | Yes | |
| Abu Dhabi | Sila | Yes | |
| Abu Dhabi | Al Shuwaihat | Yes | |
| Abu Dhabi | Al Sita | Yes | |
| Abu Dhabi | Sir Abu Nu'ayr | Yes | |
| Abu Dhabi | Tarif | Yes | |
| Abu Dhabi | Ujaij | Yes | |
| Abu Dhabi | Umm al ashtan | Yes | |
| Abu Dhabi | Wedhail | Yes | |
| Abu Dhabi | Yaryoub | Yes | |
| Abu Dhabi | Yaw al ghadar | Yes | |
| Abu Dhabi | Yaw al nadhrah | Yes | |
| Abu Dhabi | Zirkuh and das islands | Yes | |
| Abu Dhabi | Zayid Military Town | Yes | |
| Ajman | Masfut | Yes | |
| Al Ain | Abu Huraybah | Yes | |
| Al Ain | Abu Krayyah | Yes | |
| Al Ain | Ain al fayda | Yes | |
| Al Ain | Al Ain Industrial Area | Yes | |
| Al Ain | Al Ajban | Yes | |
| Al Ain | Al Araad | Yes | |
| Al Ain | Al Dharha | Yes | |
| Al Ain | Al khazna | Yes | |
| Al Ain | Al Guaa | Yes | |
| Al Ain | Al Saad | Yes | |
| Al Ain | Al Shiwaib | Yes | |
| Al Ain | Al Wagan | Yes | |
| Al Ain | Al yahar | Yes | |
| Al Ain | Madinat Nahil | Yes | |
| Al Ain | Remah, Al Ain | Yes | |
| Al Ain | Saa | Yes | |
| Al Ain | Sweihan | Yes | |
| Al Ain | Um el Zumool | Yes | |
| Al Ain | Abu Samrah | Yes | |
| Al Ain | Al khrair | Yes | |
| Al Ain | Rimah | Yes | |
| Al Ain | Umm zamul | Yes | |
| Dubai | Al marmoom | Yes | |
| Dubai | Al yufrah 1 | Yes | |
| Dubai | Al yufrah 2 | Yes | |
| Dubai | Enkhali | Yes | |
| Dubai | Margham | Yes | |
| Dubai | Ghadeer Barashy | Yes | |
| Dubai | Mereiyeel | Yes | |
| Dubai | Mugatrah | Yes | |
| Dubai | Muhaisanah 5 | Yes | |
| Dubai | Nazwah | Yes | |
| Dubai | Saih shuaib 1 | Yes | |
| Dubai | Saih shuaib 2 | Yes | |
| Dubai | Saih shuaib 3 | Yes | |
| Dubai | Saih shuaib 4 | Yes | |
| Dubai | World islands | Yes | |
| Dubai | Private Island | Yes | |
| Dubai | Yaraah | Yes | |
| Dubai | ‘ūd al bayḑā’ | Yes | |
| Dubai | ‘urqūb juwayza | Yes | |
| Dubai | Dubai heritage vision | Yes | |
| Dubai | Dic dubai industrial city | Yes | |
| Dubai | Dubai | ||
| Dubai | Dubai parks and resorts | Yes | |
| Dubai | Ḩayl | Yes | |
| Dubai | Hunaywah | Yes | |
| Dubai | Jebel ali hills | Yes | |
| Dubai | Minhad air base | Yes | |
| Fujairah | Dibba al-hisn | Yes | |
| Fujairah | Hatta | Yes | |
| Fujairah | ‘abādilah | Yes | |
| Fujairah | Al aqqah Area | Yes | |
| Fujairah | ‘ashashah | Yes | |
| Fujairah | Adhen village | Yes | |
| Fujairah | Al ‘uyaynah | Yes | |
| Fujairah | Al Aqah Area | Yes | |
| Fujairah | Al fuqait | Yes | |
| Fujairah | Al gissemari | Yes | |
| Fujairah | Al halah | Yes | |
| Fujairah | Al kubūs | Yes | |
| Fujairah | Al manāmah | Yes | |
| Fujairah | Al qurayyah | Yes | |
| Fujairah | Badīyah | Yes | |
| Fujairah | Biţnah | Yes | |
| Fujairah | Ḑadnā | Yes | |
| Fujairah | Dafta | Yes | |
| Fujairah | Ḑāhir | Yes | |
| Fujairah | Dūb | Yes | |
| Fujairah | Far‘ah | Yes | |
| Fujairah | Ghurfah | Yes | |
| Fujairah | Riyāmah | Yes | |
| Fujairah | Rughaylāt | Yes | |
| Fujairah | Jareef | Yes | |
| Fujairah | Kadra | Yes | |
| Fujairah | Ţarīqat ja‘d | Yes | |
| Fujairah | Khulaybīyah | Yes | |
| Fujairah | Mu‘tariḑah | Yes | |
| Fujairah | Mukhtaraqah | Yes | |
| Fujairah | Murbaḑ | Yes | |
| North | Yes | ||
| Fujairah | Ras dibba | Yes | |
| Fujairah | Rūl ḑadnā | Yes | |
| Fujairah | Sā’if | Yes | |
| Fujairah | Şafad | Yes | |
| Fujairah | Saqamqam | Yes | |
| Fujairah | Sharīyah | Yes | |
| Fujairah | Shawīyah | Yes | |
| Fujairah | Shawkha | Yes | |
| Fujairah | Siji | Yes | |
| Fujairah | Sinnah | Yes | |
| Fujairah | South Fujairah | Yes | |
| Fujairah | Sohar | Yes | |
| Fujairah | Sram | Yes | |
| Fujairah | Şufayrī | Yes | |
| Fujairah | Tawian | Yes | |
| Fujairah | Ţayyibah | Yes | |
| Fujairah | Theeb | Yes | |
| Fujairah | Thoban | Yes | |
| Fujairah | Wa‘bayn | Yes | |
| Fujairah | Yalah | Yes | |
| Fujairah | Z̧anḩah | Yes | |
| Fujairah | Zubārah | Yes | |
| Ras Al-Khaimah | Al duhaisah | Yes | |
| Ras Al-Khaimah | Al hubaidah | Yes | |
| Ras Al-Khaimah | Al sall | Yes | |
| Ras Al-Khaimah | Al Qir | Yes | |
| Ras Al-Khaimah | Al Rams | Yes | |
| Ras Al-Khaimah | Idhn | Ys | |
| Ras Al-Khaimah | Dafran al khor | Yes | |
| Ras Al-Khaimah | Dhayah | Yes | |
| Ras Al-Khaimah | Ghalliah | Yes | |
| Ras Al-Khaimah | Hamraniyah | Yes | |
| Ras Al-Khaimah | Jebel al jais | Yes | |
| Ras Al-Khaimah | Khatt | Yes | |
| Ras Al-Khaimah | Khor khwair | Yes | |
| Ras Al-Khaimah | Liwa badr | Yes | |
| Ras Al-Khaimah | Mudfuk | Yes | |
| Ras Al-Khaimah | Sha'am | Yes | |
| Ras Al-Khaimah | Suburbia | Yes | |
| Ras al-Khaimah | ‘asamah | Yes | |
| Ras al-Khaimah | Abu owaid | Yes | |
| Ras Al-Khaimah | Adan | Yes | |
| Ras al-Khaimah | Al ‘ayn al ghumūr | Yes | |
| Ras al-Khaimah | Al Farlain | Yes | |
| Ras al-Khaimah | Al ghail | Yes | |
| Ras al-Khaimah | Al haramal | Yes | |
| Ras Al-Khaimah | Al jeer | Yes | |
| Ras al-Khaimah | Al khari | Yes | |
| Ras al-Khaimah | Al mukawwrah | Yes | |
| Ras al-Khaimah | As sayh | Yes | |
| Ras al-Khaimah | Ash sha‘m | Yes | |
| Ras al-Khaimah | Camel race area | Yes | |
| Ras al-Khaimah | Ḑab‘ah | Yes | |
| Ras al-Khaimah | Diqdaqah | Yes | |
| Ras al-Khaimah | Fahlain | Yes | |
| Ras al-Khaimah | Falaj al mualla | Yes | |
| Ras al-Khaimah | Ghalilah | Yes | |
| Ras al-Khaimah | Ghumda | Yes | |
| Ras al-Khaimah | Habhab | Yes | |
| Ras al-Khaimah | Hamrania | Yes | |
| Ras al-Khaimah | Huwaylāt | Yes | |
| Ras al-Khaimah | Jebel al harim | Yes | |
| Ras Al-Khaimah | Tawain-crusher area | Yes | |
| Ras al-Khaimah | Masāfī | Yes | |
| Ras al-Khaimah | Qimah | Yes | |
| Ras al-Khaimah | Rak maritime city | Yes | |
| Ras al-Khaimah | Rmailah | Yes | |
| Ras al-Khaimah | Sal | Yes | |
| Ras al-Khaimah | Seeh saram | Yes | |
| Ras al-Khaimah | Seih al qurum | Yes | |
| Ras al-Khaimah | Seih kabdah | Yes | |
| Ras al-Khaimah | Shabiya arabaeen | Yes | |
| Ras al-Khaimah | Shabiya talateen | Yes | |
| Ras al-Khaimah | Taween | Yes | |
| Ras al-Khaimah | Tibāt | Yes | |
| Ras Al-Khaimah | Wadi baniyan tree | Yes | |
| Ras al-Khaimah | Wadi ghalilah | Yes | |
| Ras al-Khaimah | Wadi sha'am | Yes | |
| Ras al-Khaimah | Waḩlah | Yes | |
| Sharjah | Al ghubaira | Yes | |
| Sharjah | Nahwa | Yes | |
| Sharjah | Saif zone | Yes | |
| Sharjah | Sharjah airport | Yes | |
| Sharjah | Ar rufayşah | Yes | |
| Sharjah | Ghayl | Yes | |
| Sharjah | Ḩarrah | Yes | |
| Sharjah | Ḩaşat al bidīyah | Yes | |
| Sharjah | Ḩayāt | Yes | |
| Sharjah | Muḑayfī | Yes | |
| Sharjah | Shīs | Yes | |
| Sharjah | Madam | Yes | |
| Sharjah | Wādī shī | Yes |
4. Order Processing Time
Orders are typically processed within the same business day after payment confirmation.
You will receive a notification once your order has been shipped.
5. Shipping Methods
We partner with reputable courier companies to ensure reliable delivery of your orders.
The specific courier may vary depending on your location.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number/link.
You can use this tracking number/link to monitor the status of your delivery on the courier's website or mobile application.
7. Customs, Duties, and Taxes
For shipments within the UAE, there are typically no customs duties.
However, Value Added Tax (VAT) as per UAE law is applicable to all orders and is included in the final price at checkout.
8. Delivery Issues
If you experience any issues with your delivery, such as delays or non-receipt of your order, please contact our customer service team at cs [AT] zaine.ae . We will do our best to resolve the issue promptly.
9. Modification of Policy
We reserve the right to modify this Shipping Policy at any time without prior notice.